Terms and Conditions
Welcome to Live Long and Prosper.
Live Long and Prosper has been created with a single mission: to provide evidence based and science-based health education, support and functional medicine services.
Below are our terms of use for our Website.
Please note that the content of the Website is not intended in any way to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read within our content. If you think you may have a medical emergency, speak to your doctor or contact the emergency services immediately.
IMPORTANT NOTICE:
USE OF THE WEBSITE: BY USING OUR WEBSITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS AND THAT YOU AGREE TO COMPLY WITH THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE.
You should PRINT a copy of these Terms for future reference or email a copy to yourself.
IMPORTANT NOTICE:
USE OF THE WEBSITE: BY USING OUR WEBSITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS AND THAT YOU AGREE TO COMPLY WITH THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE.
You should PRINT a copy of these Terms for future reference or email a copy to yourself.
1. IMPORTANT THINGS TO BE AWARE OF IN OUR TERMS
2. ABOUT THESE TERMS
2.1. These terms and conditions (“Terms”) apply to your use of our Website.
2.2. The Website is a site operated by us through which we offer you access to the Services. The Services are described in further detail at paragraph 4 below.
2.3. Please read these Terms carefully before you use the Website or create an account with us in order to access the Services. These Terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what our liability to you is, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms or you think these terms require any changes, please contact us to discuss.
2.4. We may amend these Terms from time to time and will inform you by email of any significant changes made.
2.2. The Website is a site operated by us through which we offer you access to the Services. The Services are described in further detail at paragraph 4 below.
2.3. Please read these Terms carefully before you use the Website or create an account with us in order to access the Services. These Terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what our liability to you is, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms or you think these terms require any changes, please contact us to discuss.
2.4. We may amend these Terms from time to time and will inform you by email of any significant changes made.
3. WHO WE ARE
We are Live Long and Prosper, currently a trading name of Rebecca Haynes. You can contact us by email at admin@livelongandprosper.co.uk.
4. SERVICES
4.1. Free services: We agree to provide you with the following Free Services under these Terms:
4.1.1. All Content provided by us to you via our Website in the non-payment membership area named “Essentials Hub” or in response to your signing up to receive health information.
4.1.2. Optional health questionnaires and any resulting report or advice.
4.2. Paid-For Services: We agree to provide you with Paid-For Services in accordance with the Terms in paragraph 5.
4.1.1. All Content provided by us to you via our Website in the non-payment membership area named “Essentials Hub” or in response to your signing up to receive health information.
4.1.2. Optional health questionnaires and any resulting report or advice.
4.2. Paid-For Services: We agree to provide you with Paid-For Services in accordance with the Terms in paragraph 5.
5. PAID-FOR SERVICES
5.1. In order to obtain the Paid-For Services you must:
5.1.1. request the relevant Paid-For Service through the Website;
5.1.2. confirm your agreement to these Terms; and
5.1.3. pay the relevant Fee applicable to the Paid-For Service whether in full at the point of sale or where applicable via a subscription or an instalment plan (where offered) via the Website.
5.2. Paid for Services include:
5.2.1 Membership benefits as from time to time listed on the Website and all Content provided by us to you via our Website in the Paid-For membership area named “Live Long and Prosper Community” including Content provided in or via the Community Forum (collectively “the Community Membership Benefits”);
5.2.2. Membership benefits as from time to time listed on the Website and all Content and any materials provided as part of or in connection with a self-guided programme including Content provided in or via the relevant Programme Forum (collectively “Programme Membership Benefits”);
5.2.3. Direct one to one functional medicine services provided by Rebecca Haynes or other appointed individuals via the Website (“the Functional Medicine Services”).
5.1.1. request the relevant Paid-For Service through the Website;
5.1.2. confirm your agreement to these Terms; and
5.1.3. pay the relevant Fee applicable to the Paid-For Service whether in full at the point of sale or where applicable via a subscription or an instalment plan (where offered) via the Website.
5.2. Paid for Services include:
5.2.1 Membership benefits as from time to time listed on the Website and all Content provided by us to you via our Website in the Paid-For membership area named “Live Long and Prosper Community” including Content provided in or via the Community Forum (collectively “the Community Membership Benefits”);
5.2.2. Membership benefits as from time to time listed on the Website and all Content and any materials provided as part of or in connection with a self-guided programme including Content provided in or via the relevant Programme Forum (collectively “Programme Membership Benefits”);
5.2.3. Direct one to one functional medicine services provided by Rebecca Haynes or other appointed individuals via the Website (“the Functional Medicine Services”).
6. CHARGES FOR SERVICES
6.1. The Free Services are made available to you once you create an account with us and will be provided to you free of charge.
6.2. The Paid-For Services require payment of a fee, subscription or, where offered, payment via an instalment plan (collectively or individually termed the “Applicable Payment”) in order to access and use them.
6.3. The Applicable Payment is payable in accordance with this clause 6.
6.4. Details of the current fees, subscriptions, instalment plans and payment methods available can be found on the Website.
6.5. The Applicable Payment is due and payable immediately once you have confirmed that you would like access to the relevant Paid-For Service.
6.6. Your access to the following Paid-For Services will begin and end as follows:
6.6.1. For Community Membership Benefits: from the date of payment of the Applicable Payment and will continue until you cancel your Membership after which your Community Membership will expire and you will no longer be able to access the Community Membership Benefits until and unless you renew it:
6.6.2. For Programme Membership Benefits: from the date of payment of the Applicable Payment and will continue until these Terms are varied to include an end date or until you request cancellation your Membership;
6.6.3. For the Functional Medicine Services: in accordance with the specific terms as to the commencement and duration of those Services as advertised and offered on the Website.
6.7. All fees stated are not currently subject to VAT.
6.2. The Paid-For Services require payment of a fee, subscription or, where offered, payment via an instalment plan (collectively or individually termed the “Applicable Payment”) in order to access and use them.
6.3. The Applicable Payment is payable in accordance with this clause 6.
6.4. Details of the current fees, subscriptions, instalment plans and payment methods available can be found on the Website.
6.5. The Applicable Payment is due and payable immediately once you have confirmed that you would like access to the relevant Paid-For Service.
6.6. Your access to the following Paid-For Services will begin and end as follows:
6.6.1. For Community Membership Benefits: from the date of payment of the Applicable Payment and will continue until you cancel your Membership after which your Community Membership will expire and you will no longer be able to access the Community Membership Benefits until and unless you renew it:
6.6.2. For Programme Membership Benefits: from the date of payment of the Applicable Payment and will continue until these Terms are varied to include an end date or until you request cancellation your Membership;
6.6.3. For the Functional Medicine Services: in accordance with the specific terms as to the commencement and duration of those Services as advertised and offered on the Website.
6.7. All fees stated are not currently subject to VAT.
7. OUR RIGHTS AND RESPONSIBILITIES
We own and operate the Website, and the Services. We will use reasonable endeavours to keep the technology powering the Website and the Services operational, allowing for appropriate maintenance windows and acknowledging that a certain amount of unscheduled downtime is inherent in web-based services such as the Services.We will perform the Services using reasonable skill and care. We offer no other warranty in respect of the Services, and all warranties which would otherwise be implied into these Terms by operation of law are excluded to the fullest extent permitted.We may add or remove features from the Website or any Services from time to time. We will use reasonable endeavours to inform you of changes to features of the Website or any Services likely to have a significant impact on how you use it.We do not warrant or accept any responsibility for the accuracy or completeness of the Content or related information provided on the Website or through any Services.The Website and the Services are for guidance, education and information purposes only and all Content provided on the Website or through any Services is not intended to amount to medical advice on which reliance should be placed. Save in relation to Functional Medicine Services, Content is intended to provide general information which may be of interest to you, and we cannot guarantee that the Content is suitable for your personal health and symptoms. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read within the Content. If you think you may have a medical emergency, call your doctor or the emergency services immediately. We disclaim all liability and responsibility arising from any use of, or reliance on, any Content by you. We expressly disclaim all liability and responsibility arising from the use of any third-party product or service to which we refer on the Website.Although we make reasonable efforts to update the information on our Website, and any Services, we make no representations, warranties or guarantees, whether express or implied, that the Content is accurate, complete or up to date. We will update and maintain the Content on the Website as we deem necessary from time to time.You must obtain professional or specialist advice before taking or refraining from any action on the basis of the Content on our Website or through any Services provided by us.Additional terms and conditions apply to our provision of Functional Medicine Services to which you will be asked to agree upon requesting those services.
- 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
- 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
- 13.2.3 Relevant times and dates for the provision of the Services;
- 13.2.4 User credentials and relevant information for accessing those services.
- 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
- 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
- 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
- 13.6 shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
- 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
- 13.8 provides technical support via our online support forum and/or phone. makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
14. Cancellation of Orders and Services
We want you to be completely satisfied with the Products or Services you order from . If you need to speak to us about your Order, then please contact customer care on [PHONE NUMBER], or by email at or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
- 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: . Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
- 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
- 14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
- 14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
- 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.
15. Privacy
Use of the Website is also governed by Our Privacy Policy (www.livelongandprosper.co.uk/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
16. How We Use Your Personal Information (Data Protection)
- 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
- 16.2 We may use your personal information to:
- 16.2.1 Provide Our Services to you;
- 16.2.2 Process your payment for the Services; and
- 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
- 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
- 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.
17. Disclaimers
- 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
- 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
- 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
- 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
18. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
- 19.1 The Website is provided “as is” and on an “as available” basis. uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
- 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
- 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
- 20.2 Nothing in these Terms and Conditions excludes or restricts .
- 20.3 Nothing in these Terms and Conditions excludes or restricts 's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
- 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and .
24. Communications
- 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to . Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
- 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and shall be governed by and construed in accordance with the Law of England and Wales and and you agree to submit to the exclusive jurisdiction of [COUNTRY].
Copyright © 2024 Rebecca Haynes